
Key Highlights
Your Copy Has To Be Written For Two Audiences
If you’ve been writing website copy for a few years, you’ll know the fundamentals:
- speak to your reader
- understand what they want
- give them a reason to act
None of that has changed.
What has changed is that your copy now has two audiences instead of one, the prospect deciding whether to trust you, and the AI search tools deciding whether to understand, extract and potentially surface you before that prospect even lands on your page.
The good news is these two audiences want largely the same thing: clarity, honesty, and a genuine understanding of the problem you solve.
Here’s what still works, and what to add.
Make the Reader Feel Something
Running Client Attraction Audits means I regularly critique website copy, sales pages, emails and other marketing materials. It’s illuminating, and occasionally alarming, what some people consider to be good communication with their target audience. No wonder they struggle to attract the right clients.
With the right approach, marketing messages can be transformed from boring, weak, unhelpful copy into clear, engaging, attraction magnets. Let’s call this “persuasive copywriting”, copy with a clear intention to persuade your ideal client that your product or service is the best solution to their problem.
Good copywriters use techniques rooted in behavioural psychology. Here’s the science behind one of the most important.
Imagine watching a runner catch their foot on a kerb mid-stride and go down hard, wrist first. You know instantly it’s serious. As you read that sentence, did you wince? Feel a flicker of the pain yourself?

That reaction is down to mirror neurons, neurons in the brain that fire both when we act and when we observe someone else performing that same action. The brain “mirrors” the experience, almost as if you were living it yourself.
Great copywriting does this. It starts by researching a market to understand a prospect’s wants and needs, then goes further, digging into their frustrations, what keeps them awake at night, until it finds the emotion underneath the decision. Good copy speaks to an emotion that’s genuinely there. It doesn’t manufacture one that isn’t.
Rather than writing about features, which is extremely common, try placing yourself in the mind of the person you’re trying to reach.
- What frustration are they feeling because they don’t yet have your product or service?
- What will change for them once they do?
Engage a prospect emotionally, and you’re in a far stronger position to move them toward a decision. A good copywriter always considers both the emotional and practical sides of a purchase.
The fastest way to find that emotion isn’t to guess at it, it’s to go looking for it in your own client’s actual words.
- Discovery call recordings
- Enquiry emails
- Testimonials
- Google reviews
- Keyword research
- Exact phrases people type into a search bar or ask an AI tool
All of it tells you how your prospects genuinely describe their problem, not how you’d describe it on their behalf.
This is the difference between copy that sounds persuasive and copy that sounds like it was written specifically for the person reading it. It’s also, not coincidentally, the same research that makes your content easier for AI systems to match to a real query, because you’re using the language your prospects are already searching with.
Take a look at your own website copy and ask honestly: does it pass the emotions test, or does it just describe what you do?
Be Honest and Authentic
Have you ever started reading something and thought “this is too good to be true”? As soon as you get that feeling of distrust everything changes. You start skimming the text or switch off altogether.
Good copywriters employ a devil’s advocate style of writing, weighing the pros and cons from the position of an impartial, objective reviewer. It sounds counterintuitive, but it makes the writing more persuasive, not less.
When you’re reading something and think “but this doesn’t address…”, you’re forming doubt. If that doubt goes unanswered, you won’t buy. But copy that says “many of you are probably concerned about…” does something different: it names the objection, brings it into the open, and answers it. That’s a far more powerful sales message, because it has the ring of truth.
Some copywriters or salespeople try to be clever and don’t tell you everything.
There’s an old saying “what you don’t know won’t hurt you.” It’s completely untrue! It may work short term, but rarely works long term.
If you want clients who stay, refer others, and come back, build on honesty. Explain the good and the realistic limitations, and let the prospect make a genuinely informed choice. That’s what earns you a reputation as the trustworthy option in your field. Clear, balanced content also gives search engines and AI systems better information to understand, extract and potentially surface.
Choosing Words That Work Harder For You
Classic direct-response testing has repeatedly found that certain words improve response rates more than others. Two are worth knowing, because the psychology behind them still holds up.
You (and a person’s actual name, where you have it) consistently outperforms “I” or “we.” Brain imaging research shows hearing your own name triggers a distinct pattern of activation that other names don’t. Whenever I review a website, I check the “I” versus “you” ratio, most sites talk about themselves, what they do, how good they are. Readers want to know what’s in it for them.
Because: In Robert Cialdini’s book Influence, New and Expanded: The Psychology of Persuasion, (I may earn a small commission if you buy through this link, at no extra cost to you), he concludes that people simply like to have reasons for what they do. The word “because” acts as a physical or psychological trigger that signals legitimacy, causing people to comply automatically even if no real new information or valid justification is provided.
Other power words such as “free,” “instantly,” and “new” are also regularly used, but you have to test according to your audience. The same word can help in one piece of copy and work against you in another.
Don’t Guess, Test
No professional copywriter believes their first draft is the final word. The real authority on whether your copy works is the person you’re targeting, not the writer.
If a prospect takes the action you wanted after reading your copy, it’s worked once. Real success is when that happens consistently, and that only becomes clear through testing.
Testing is simple in principle: try an alternative and record the result. The golden rule is to test one variable at a time. Change two things at once and you can’t know which one moved the needle.
Start with the headline, it’s one of the highest-impact elements to test first. If the reader isn’t drawn in by the headline, they’re less likely to read on. Once you’ve found the best-performing headline, test the offer next: 50% off, half price, or buy-one-get-one-free can all produce genuinely different results, and you’ll only know which by testing rather than assuming.
- For website copy, analytics tools let you track what’s working: which pages hold attention, where visitors drop off, which version of a page converts better.
- For email, tracking shows open rates, click-throughs, and which subject lines perform best.
Every result, good or bad, tells you where to focus the next test.
Expect gains to build incrementally rather than transform everything overnight. A 4% improvement here and a 7% improvement there compound. Small gains across multiple elements add up to a meaningfully stronger result, and because that result comes from the same traffic and resources you already have, it goes straight to profit.
Writing So AI Understands You Too
Everything above still holds. But there’s a newer requirement sitting alongside it: the number of people using AI tools to research is growing, your copy has to be clear enough to have a chance of appearing in those responses.
When AI-powered search tools are trying to understand or recommend a coach or consultant, they rely on clear, consistent information about who you are, what you do and who you help. That means clear entities, clear structure (headings that say what a section is actually about), and content that demonstrates real, specific expertise rather than generic advice that could have come from anywhere.
A few things that help both your human reader and the AI reading alongside them:
Frequently Asked Questions
Does SEO copywriting mean writing for algorithms instead of people?
No. The strongest SEO copywriting is written for the person first, then structured clearly enough that search engines and AI tools can understand and surface it. Copy that only targets algorithms usually reads badly and converts worse.
What’s the single biggest mistake in copy that doesn’t convert?
Writing about features and credentials instead of the reader’s problem. Most underperforming copy talks about “we” and “our” far more than “you.”
How do I know if my copy is actually working?
Test it. Track one variable at a time, starting with your headline, and let the results tell you rather than assuming based on what sounds good to you.
Does honesty in copy really work better than an all-benefits sales pitch?
Yes. Copy that acknowledges realistic limitations alongside genuine benefits builds more trust with readers than copy that oversells, and gives search engines and AI systems clearer, more balanced information to draw on.
Author Bio
Angie Stewart helps coaches, consultants and service-based professionals attract the right clients by clarifying their positioning, messaging and visibility in AI-powered search. Her approach combines practical strategy, real-world experience and human-led, AI-supported marketing.


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